Nokia picks Egypt as regional hub for Middle East and Africa operations

Nokia has selected Egypt as its regional support hub for the Middle East and Africa, establishing a centralised operations centre in Cairo to manage customer and network support services across the region.

• Nokia has established a regional support hub in Cairo to serve the Middle East and Africa.
• The move targets growing network complexity driven by 5G expansion, cloud adoption, and rising data usage.
• The hub will centralise operations, improve efficiency, and enhance customer response times.
• Egypt’s strategic location and skilled workforce were key factors in Nokia’s decision.

The move comes as telecom operators and enterprises contend with rising network complexity driven by the expansion of 5G, increased cloud adoption, and surging data consumption. These shifts have heightened demand for scalable support systems capable of maintaining service continuity and improving response times.

The Cairo hub will provide shared services across Nokia’s business units, including Global Services and Operations, Network Infrastructure, and Mobile Infrastructure. The company said the facility is designed to streamline processes, reduce operational complexity, and improve service delivery through a more coordinated regional approach.

By consolidating support functions in one location, Nokia aims to strengthen time-zone coverage and enable closer collaboration between its teams and clients. The company expects this to result in faster issue resolution and a more consistent customer experience across markets.

Mikko Lavanti, President for the Middle East and Africa at Nokia, said the decision reflects the company’s confidence in Egypt’s role as a regional technology centre.

“By centralising our support operations in Cairo, we are strengthening our ability to deliver high-quality, efficient services to our customers while leveraging the exceptional talent and capabilities available in the country,” he said.

Nokia cited Egypt’s strategic location, growing digital infrastructure, and skilled workforce as key factors behind the decision.

The hub is also intended to optimise resource use and standardise best practices across its regional operations.

The announcement underscores a broader trend of global technology firms positioning regional service centres in markets with strong talent pools and geographic advantages, as they seek to improve operational efficiency and support rapid digital transformation.